Asteri is committed to premium product delivery services to our valued customers. Delivery network is currently covered within the following countries:
• Middle East and North Africa (Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman, Jordan, Lebanon, Iraq, Egypt, and Turkey)
• European Region (United Kingdom, France, Italy, Austria, Belgium, Germany, Greece, Ireland, Luxembourg, The Netherlands, Portugal, and Spain)
We are expanding the reach onto additional countries in the near future.
Complimentary free delivery is provided for all orders within Saudi Arabia.
For export orders to other countries, transparent delivery charges will be communicated at the checkout. These charges can be additional depending on the country and its customs and regulations.
Refer to the following list for the specific countries currently included in our service with their delivery charges:
Estimated Delivery Arrival
• Same-Day Delivery in Riyadh for orders placed before 12 PM. Otherwise, please expect your order to arrive the next day after purchase.
• Other cities in Saudi Arabia: 2 to 5 days.
Export Countries: 5 to 7 days.
Delivery of packages may differ during nationwide holidays or other events.
Refunds and Refunds
We offer an exchange or return should a customer receive a product with a manufacturing defect or damage. Any item that has been opened or used will not be accepted.
To uphold the quality and safety of our products, returns or exchanges can only be accommodated for items that remain unopened and unused.
Purchases will be refunded via the original payment method. The amount of time to settle a refund varies from bank to bank.
If customers paid with an Asteri Gift Card, they will receive a new Asteri Gift Card with the amount of the purchase.
Customers should contact our Customer Care team should they receive a wrong product or order. Asteri rectifies any discrepancies and ensures the timely dispatch of the correct product to our customers.