Once your order is confirmed, you’ll see a confirmation page showing a unique order number, order summary and the shipping address. You’ll also receive an email confirming your order details, an update when we dispatch the item(s) from our warehouse and the shipping tracking details.
To track the status of your order, go to the "My Account" section and select "Order Status". You can also use the "Track My Order" link at the bottom of the website.
Once your order is confirmed, it’s shipped using our courier service partner. If it seems to be delayed, please contact our Customer Care team.
Unfortunately, our policy doesn’t allow this. However, we might be able to help you if you contact our Customer Care team within 15 minutes of placing an order.
Yes! Before confirming your order, select the gift box option at checkout and your order will be sent in a gift box.
Please note that this is only possible for the entire order, and not for individual products.
Absolutely! Just use the "billing address" for your details, and the address you want to ship your order to as the "shipping address".
The "Wish List" is the perfect place to save your favorite products for the future. Simply set up an account, click the heart on a product’s page to add it to your "Wish List", and come back later. Just remember that adding a product to your "Wish List" doesn’t mean that it’s reserved for you, and its price might change in the future.
You can leave your items in your shopping bag for 7 days.
Email reminders will be sent to you to complete your purchase.
Unfortunately, products listed as “Out of Stock” aren’t available to purchase. Keep an eye out for them when they're back in stock.
You can pay for your order with:
Mada (in Saudi Arabia)
Asteri Gift Card
Yes, it is safe to pay with credit cards, debit cards, Apple Pay, Mada (in Saudi Arabia), Visa, Mastercard, Amex, and STC Pay. We do not store any payment information on our platforms and your payment is secure.
Payment information is stored securely on our trusted payment gateway platform. We provide safe and secure checkout by encrypting your credit card information using SSL.
Sorry, it’s not possible to pay with cash on delivery.
At the moment, it’s not possible to pay using "Buy Now, Pay Later" services. We might offer this in the future.
Once your order is delivered, you will receive an email with your final invoice.
Delivery network is currently covered within the following countries:
• Middle East and North Africa (Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman, Jordan, Lebanon, Iraq, Egypt, and Turkey)
• European Region (United Kingdom, France, Italy, Austria, Belgium, Germany, Greece, Ireland, Luxembourg, The Netherlands, Portugal, and Spain)
We are expanding the reach onto additional countries in the near future.
Complimentary free delivery is provided for all orders within Saudi Arabia.
For export orders to other countries, transparent delivery charges will be communicated at the checkout.
Customs and taxes can be varied depending on the country and its customs and regulations.
For more information, kindly refer to the Delivery and Returns page.
Same Day Delivery is applied for Riyadh if orders are placed before 12 PM. Orders placed after that time will arrive the next day.
Orders placed within other cities in Saudi Arabia vary between 2 to 5 days.
For orders outside Saudi Arabia, they may take up 5 to 7 days.
Deliveries may also change depending on national holidays or other events.
Returns and Refunds
We offer an exchange or return should a customer receive a product with a manufacturing defect or damage.
To uphold the quality and safety of our products, returns or exchanges can only be accommodated for items that remain unopened and unused.
Purchases will be refunded via the original payment method. The amount of time to settle a refund varies from bank to bank.
If customers paid with an Asteri Gift Card, they will receive a new Asteri Gift Card with the amount of the purchase.
Go to the shopping bag icon on the top right corner of the website. You’ll see the list of items that you have added to the bag.
Remove the items that you don’t want to buy by clicking on "X". You’ll be prompted to confirm your choice. Select "Yes, remove item", or click anywhere outside this message to keep the product in the bag.
Click on the profile icon next to the shopping bag icon on the top right hand of the website. Fill in your details, and click on "Create Account" to complete the registration.
Go to the login page and click on "Forgot password?" You are then required to type in your email address. You will then receive an email with a link to change your password.
Yes, all our products are vegan and cruelty-free.
We’re working hard to make our packaging responsibly. The majority of the plastic we use is either recycled or recyclable: all our papers are FSC certified, and our lipstick and brow pencils are refillable, with more refillable makeup to come.
We have chosen our ingredients with great care. We don't use ingredients that are known skin irritants or that contaminate the environment. Our Black List contains the list of ingredients that we avoid including mineral oil, microplastics, talc, metals, parabens, sulfates, phthalates, known carcinogens, carbon black and many more. Check out our complete The Blacklist below.
Ingredients that you'll never find in Asteri makeup:
- Mineral oil
- Palm Oil – or a sustainable source
- Micro plastics
- Silicones - D4, D5, D6
- SLS / SLES
- Phenoxyethanol (unless less than 1%)
- No ingredients of animal origin
We are against animal testing. Our products undergo extensive testing to ensure they are safe and effective in laboratories and on real people in user trials.
Match My Makeup
"Match My Makeup" is a tool that helps you find your foundation and concealer color using advanced technology.
"Match My Makeup" compares and predicts the shade that’ll suit you best. Simply answer a set of questions to see the recommended result.
It also allows you to select the current brand that you are using and you could enter the brand name and details for the tool to suggest similar ones from Asteri.